Shipping PolicyUpdated 3 months ago

Overview

We ship all orders via UPS or USPS, selecting the most efficient carrier based on your delivery address. 

Shipping Destinations

Domestic Shipping Coverage: 

We ship to all addresses within the continental United States with these important notes:

• We cannot ship to USPS P.O. Boxes at this time
• We serve all 48 continental states
• For Alaska and Hawaii shipping, please contact customer service

International Shipping: 

While we do ship internationally, we recommend first checking with our International Partners for potentially lower shipping and import costs. When ordering directly from us:

• Import duties may be charged by your country's customs authority
• These duties are the customer's responsibility to pay upon delivery
• Duties are not included in our shipping charges
• Duty amounts vary by country and cannot be predicted by our team

MONEY-SAVING TIP: Visit our International Partners page to find a distributor in your region who may offer more economical shipping options.

Order Processing & Delivery Timeline

Processing Time:

• Warehouse processing: 2-4 business days
• Business days: Monday through Friday
• Weekend orders: Processing begins next business day
• Holidays: Federal holidays excluded

UPS Ground Delivery Estimates:

• Your package typically arrives within 1-5 business days, based on your location

USPS Ground Delivery Estimates:

• Delivery usually takes 2-8 business days, based on your location

Understanding Your Shipment

Standard Shipping

We select your carrier (UPS Ground or USPS Ground) based on your location. Here's what to expect from each:

UPS Ground Benefits:

• Consistent tracking updates
• Precise delivery estimates
• Clear delivery confirmation

USPS Ground Important Notes:

• Extensive delivery network
• Often faster to certain locations
• Please Note: USPS tracking updates may be limited
• Normal: Packages may arrive with minimal tracking updates

IMPORTANT: USPS Ground packages occasionally arrive without final delivery scans. This is normal and doesn't indicate a delivery problem.

Expedited Options

Rates calculated at checkout based on location

Premium Delivery Services:

• USPS Priority: 1-3 business days
• UPS 3-Day Select: 3 business days
• UPS 2-Day Air: 2 business days

Tracking Information

After Your Order Ships:

1. Receive shipping confirmation email with tracking number
2. Multiple-item orders may ship separately:
   1. Items arrive within days of each other
   2. Each package gets unique tracking number

Tracking Update Expectations:

• UPS: Regular updates throughout delivery

• USPS: Updates may be less frequent

When to Contact Support

Standard Shipping Concerns:

• USPS packages: After 7 business days without updates
• UPS packages: After 5 business days without updates
• Unshipped orders: After 4 business days from placement

Lost Package Resolution

Our Process:

1. Initial wait period: 7 business days from last update
2. Carrier investigation begins
3. Resolution: Replacement or refund if unlocated

Holiday Season Guidelines

November-December

Expect Possible:

• Extended processing times
• Longer transit times
• Less frequent tracking updates
• Weather-related delays

Need Assistance?

For Fastest Help:

1. Visit our Help Center
2. Have order/tracking numbers ready
3. Check FAQs for quick answers
4. Submit contact form for specific issues

We monitor all shipments and proactively address delays. Your satisfaction is our priority.